Leading fuel management technology provider Triscan System has announced a number of internal improvements to its service provision as part of its commitment to National Customer Service Week 2011.  National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

Director Simon Hollingsworth is extremely keen to ‘raise the bar’ in an industry sector which is increasingly competitive and where the key differentiator is often after sales service. “National Customer Service Week provides us with an ideal opportunity to recognise the efforts and achievements of colleagues working in our customer service team. It’s also a chance for Triscan to raise its profile in this particular area of business with our customers”.

Triscan has implemented a number of initiatives with their local Chamber of Commerce including a comprehensive training programme, communication of Customer Focus Guides for all colleagues and the launch of Triscan’s Customer Service Charter to all customers. Christine Lambe – Training Director for East Lancs Chamber added “Triscan have really taken on board some of the feedback gained from customers and suppliers and have approached the challenges in a holistic manner – right down to simplifying their telephone call flows, making it easier for customers to speak with someone as quickly as possible”.
National Customer Service Week 2011 also aims to:

  • raise awareness of the crucial role customer service plays in building positive reputations and increasing customer loyalty
  • show customers that organisations are committed to meeting and exceeding their expectations
  • show colleagues how important customer service is within their organisation
  • recognise and show appreciation to colleagues for their contributions and support
  • boost morale and teamwork

Simon Hollingsworth continues “It’s important that we all realise how, by working together and focusing on our customers, we can make a difference for them, our colleagues and our
organisation. It’s an ideal platform to demonstrate to Triscan customers that we are totally focused on the service that we offer them”.

National Customer Service Week 2011 takes place 3rd to 9th October.

HEAD OFFICE

4 Petre Court
Clayton Business Park
Accrington
BB5 5HY

SCOTTISH OFFICE

Unit 100
Embroidery Mill
Abbey Mill Business Centre
Paisley
PA1 1JS

SOUTHERN OFFICE

Unit 500 Bourne Business Park
5 Dashwood Lang Road
Addlestone
Surrey
KT15 2HJ

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